Three World Cup Takeaways in the Last 48 Hours
Instead of looking for people who want to just win, look for the people who are willing to defend. Defense is more about teamwork than it is about standing out.
The Well: A Blog
A New Take on the Cost Calculator
How effective is the #seniorliving Cost Calculator widget on your website? Not saying it is not important, but I think there is something missing. What if the new widget was a calculator to measure the value of connection, community, socialization,…
Spotify – Apple Podcasts:
The Participation Trap: What We’re Missing in Resident Engagement
Why Renaming Your Activities Department Won’t Fix the Real Problem Enrichment. Engagement. Experience. Activities. Wellness. Well-being. Lifestyle. We keep cycling through titles, rewriting job descriptions, adjusting organizational charts, and tweaking pay ranges—yet nothing fundamentally changes. I’ve rewritten these job descriptions…
The Quest for 100
There are a lot of people in their 50s, 60s and 70s I have met that chase the 100 year life. I am not there yet. Not a goal on my vision board. Not against it, just not going all…
The Other Side of Innovation
Innovation is not a destination. You do not arrive. You do not become innovative, rather you accept an appetite for innovation. Step-by-step, one iteration at a time. First recognizing an approach or process lacks efficiency and effectiveness, then creating a…
CES, AgeTech and Going Back to Basics
I love innovation. Crave efficiency. Support convenience in right-sized doses. Applaud inventors. Cheer on advancement. Value connection, but much appreciate intimate conversation over large crowds. I thought I would walk away from my first CES like an awe-struck child. I…
The Tale of Two Demographics: Why Customer Experience is Difficult in Senior Living.
Demographics in senior living are changing. Sometimes a blanket statement we know to be true but what does it mean across the entire sector, for operators and for ownership groups?
The data below brings clarity and understanding to a diverse, dynamic and evolving customer. Grouping an age span of 62 to 98+ into a single demographic is the first pitfall of community, group-based programming and calendar offerings.