Spotify – Apple Podcasts:
Category Seniors Housing
The Participation Trap: What We’re Missing in Resident Engagement
Why Renaming Your Activities Department Won’t Fix the Real Problem Enrichment. Engagement. Experience. Activities. Wellness. Well-being. Lifestyle. We keep cycling through titles, rewriting job descriptions, adjusting organizational charts, and tweaking pay ranges—yet nothing fundamentally changes. I’ve rewritten these job descriptions…
The Tale of Two Demographics: Why Customer Experience is Difficult in Senior Living.
Demographics in senior living are changing. Sometimes a blanket statement we know to be true but what does it mean across the entire sector, for operators and for ownership groups?
The data below brings clarity and understanding to a diverse, dynamic and evolving customer. Grouping an age span of 62 to 98+ into a single demographic is the first pitfall of community, group-based programming and calendar offerings.