Spotify – Apple Podcasts:
Sara Kyle
The Participation Trap: What We’re Missing in Resident Engagement
Why Renaming Your Activities Department Won’t Fix the Real Problem Enrichment. Engagement. Experience. Activities. Wellness. Well-being. Lifestyle. We keep cycling through titles, rewriting job descriptions, adjusting organizational charts, and tweaking pay ranges—yet nothing fundamentally changes. I’ve rewritten these job descriptions…
The Quest for 100
There are a lot of people in their 50s, 60s and 70s I have met that chase the 100 year life. I am not there yet. Not a goal on my vision board. Not against it, just not going all…
The Other Side of Innovation
Innovation is not a destination. You do not arrive. You do not become innovative, rather you accept an appetite for innovation. Step-by-step, one iteration at a time. First recognizing an approach or process lacks efficiency and effectiveness, then creating a…
CES, AgeTech and Going Back to Basics
I love innovation. Crave efficiency. Support convenience in right-sized doses. Applaud inventors. Cheer on advancement. Value connection, but much appreciate intimate conversation over large crowds. I thought I would walk away from my first CES like an awe-struck child. I…
The Tale of Two Demographics: Why Customer Experience is Difficult in Senior Living.
Demographics in senior living are changing. Sometimes a blanket statement we know to be true but what does it mean across the entire sector, for operators and for ownership groups?
The data below brings clarity and understanding to a diverse, dynamic and evolving customer. Grouping an age span of 62 to 98+ into a single demographic is the first pitfall of community, group-based programming and calendar offerings.